We offer hassle-free returns within 30 days of purchase. Here's how:

1. Log into your account and go to "Order History"
2. Select the item you wish to return and click "Request Return"
3. Print the prepaid shipping label we email you
4. Pack the item in original condition and drop it off at any shipping location

Refunds are processed within 5-7 business days after we receive your return. Exchanges are processed immediately.

We accept a variety of secure payment methods:

All transactions are encrypted and secure. We never store your payment information.

Tracking your order is easy:

• Check your email for a shipping confirmation with tracking number
• Log into your account and visit "My Orders" section
• Use our Order Tracking Page with your order number and email

Once shipped, you'll receive real-time updates via email or SMS (if opted in).

We provide detailed size guides for every product. To find your perfect fit:

• Check the "Size Guide" link on each product page
• Use our Size Assistant Tool that recommends sizes based on your measurements
• Read customer reviews for fit feedback ("runs small", "true to size", etc.)

Still unsure? Our customer service team is available 24/7 to help you choose the right size.

Yes! We ship to over 100 countries worldwide.

• Shipping Time: 7-14 business days
• Cost: Calculated at checkout based on location
• Customs & Duties: International customers are responsible for any customs fees or import taxes

Free international shipping on orders over $150 USD.

Each product comes with specific care instructions on the label. General guidelines:

• Cotton/Polyester: Machine wash cold, tumble dry low
• Silk/Satin: Dry clean only or hand wash cold
• Wool/Knits: Hand wash cold, lay flat to dry
• Denim: Wash inside out in cold water, hang dry

Always check the care label inside your garment for specific instructions.

We process orders quickly, but here's what you can do:

• Within 1 hour: Contact support immediately for free cancellation
• After 1 hour but before shipping: Cancellation possible with $5 fee
• After shipping: Initiate a return once you receive the item

Contact us at support@velvette.com or call +1 (555) 123-4567 for assistance.

Absolutely! We love rewarding our customers:

• First-time buyers: Get 15% off with code WELCOME15
• Velvette Rewards: Earn points on every purchase, review, and social share
• Newsletter Subscribers: Exclusive deals and early access to sales
• Refer a Friend: Get $20 off when your friend makes their first purchase